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Queuing Procedures and Code of Conduct


© AELTC

There are teams of Stewards, appointed and trained by the All England Club and available 24 hours a day, to help and guide you. Please ask them about any aspects of queueing and information about The Championships. In particular, on arrival, check the location of the queue for the day you wish to visit The Championships; on busy days there may be queueing for more than one day.

As you join the queue, you will be given a dated and numbered Queue Card. This is evidence of your presence and position in the queue and must be retained until you reach the turnstiles and have purchased a Championships Ticket..

 Overnight

Queuers may occupy reasonably generous space on the pavement; however, early in the morning (approximately 6.00a.m.) you will be woken by the Stewards, asked to dismantle camping’ equipment, move cars to the car parks and then close up into tighter formation so as to create space for those joining the queue on the day.

Camping equipment and items exceeding the bag restrictions must be taken to a Left Luggage facility (open 6.30 a.m.) outside the Grounds before passing through the search procedures.

At approximately 7.30am, Stewards will issue wristbands to those towards the front of each queue who are queueing for tickets for Centre Court, No.1 Court or Court 2. The number of wristbands issued exactly matches the quantity of tickets available for each court on that day.

Mobility Impaired Visitors - There are facilities for mobility impaired visitors to wait nearer the Grounds; entry to the Grounds will be in Queue Card number order. Please ask any steward for further assistance..

 On The Day

Please ask a Steward to direct you to the end of the nearest queue.

Ground Entry - The turnstiles will open at approximately 9.30a.m., except for the two finals days, although, with the exception of some catering and shopping outlets, toilets and the Bank, most of the Grounds will not be accessible until the scheduled opening time at 10.30 a.m.

Once Ground capacity (36,000) has been reached, in accordance with the Club’s Safety Certificate, queuers will be admitted on a ‘one out, one in’ basis only as spectators finally leave the Grounds.

Toilet Facilities - These are available and open for 24 hours daily in Church Road, Wimbledon Park Road, in Wimbledon Park and outside St Mary’s Church.

 Code of Conduct

We wish you to enjoy the Wimbledon queueing experience; please therefore follow these directions:

  • You are in the queue if you join it at the end and remain in it until you have acquired a ticket at the turnstiles.

  • You may not reserve a place in the queue for somebody else, other than in their short term absence (e.g.: toilet break, purchase of refreshments).

  • Your position in the queue cannot be reserved by the placing of equipment—you must be present in person and hold a valid, numbered and dated Queue Card. If you have to leave the queue, you should ‘negotiate’ your position with those around you and, if possible, with a steward before you leave.

  • The turnstiles will accept cash only; if necessary, please ask a steward for directions to the nearest ATM (cash point).

  • Please have regard for our neighbours and others in the queue by adopting reasonable social behaviour at all times.

  • The All England Club, in accordance with statutory authority, reserves the right to refuse entry to anyone adopting unreasonable social behaviour or who causes obstruction, danger or annoyance, e.g. by the lighting of fires on the highway. The lighting of fires is prohibited in Wimbledon Park.

  • There are no left luggage facilities inside the Grounds; camping equipment, oversize bags, picnic hampers or bags not required whilst visiting The Championships must be left in one of the facilities outside the Grounds.

  • Do not leave bags or other items unattended at any time; they will be removed by the Police.

  • Queue jumping is not acceptable and will not be tolerated.

The Stewards are there to help and guide you; do not hesitate to ask for information. If you are likely to have difficulty negotiating the Church Road bridge, please advise a Steward.

 


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